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Privacy Policy

Our commitment to you

We love the internet, but we don't love when internet companies prioritize profit over privacy. We are committed to building a better internet that puts your privacy first.

When it comes to your data, we care about providing you with the best possible experience on our site. We want to know what you love and what you don't, so we can keep improving our features and services. But we'll never use your personal information to make a quick buck. We value your trust and will always put your privacy and security first.

We want to be honest and upfront about how we handle your personal information. This privacy policy is designed to explain, in simple terms, what data we collect, why we collect it, and how we use it.

We also want to remind you to read our Terms of Service, which applies to your use of our website. While we care about your privacy, not all websites and services are the same. Just because we don't collect a specific type of data doesn't mean other sites won't try to.

If you have any questions or suggestions, please feel free to reach out to us at hello@counterplot.io. We're always here to listen!

In brief

Welcome to Counterplot! ("Counterplot," "we" or "us"). We take your privacy seriously. We promise to only share your data with third parties when it's necessary to provide the services and data you've requested. We've explained everything in detail in this privacy policy, so you can understand how your information will be used and protected.

About Us

Counterplot is a project by the Tinkering Society, LLC, and is in charge of making sure your personal information is safe and sound. We own and run the Counterplot.io website. We collect information from our users in a few different ways, which we'll explain in more detail in this privacy policy.

This policy covers the personal data we collect when you visit our website, create an account, or use our services (which we'll refer to as "you" or "your" throughout this policy). It tells you what kind of personal data we collect, why we collect it, how we use it, and how we keep it safe.

When we say "personal data", we mean any information that can be used to identify you. By using our services or giving us your personal data, you're agreeing to follow the rules in this privacy policy. If you don't agree with this policy, please stop using our services and delete your account.

Personal data that we collect

Data we receive from you

Creating an account with Counterplot is a great way to get access to all the cool features we offer. To sign up, we'll need some personal data from you, like your email or username. If you want to subscribe to our paid services, we'll also need your name and address.

When you register, you can use your account with other services like Google or Twitter, if that's easier for you. You can also add more info to your profile if you want to, but that's totally optional.

Some of your info will be shown publicly, like your profile picture and a few other details. But don't worry - your personal data like your name, phone number, email, and address won't be shown.

We use cookies to help us make our website better and keep it safe. We also keep logs of some of the info you give us, like your device's IP address and the type of browser you're using. We use this to make sure our site is working the way it should.

We might also collect some data about how you're using our site or apps. This helps us improve our services and make them even better for you. If you log in using your social media accounts, those services might send us some of your information, like your username and email address. But don't worry - we won't share your info with anyone else.

How personal information is used

We use your personal data to provide you with the services you intend to use, and for some other reasons, like complying with the law. We do not usually need your consent to use your personal data. If we do rely on your consent, we will let you know.

Profile

Your profile contains information that helps us personalize your experience on our Website and applications. We do not share private profile settings with anyone. Other users or visitors may see your public profile if you have made information available.

User account and profile operations

We use your contact details, like your email or phone number, to authenticate your account, protect it, and prevent spam, fraud, and abuse. We also use your contact details to acknowledge, confirm, and deal with your account. For Paid Users, we will use your contact details to provide you with subscription services and send you messages about your use of these services.

User account deleting

You can delete your account in the Profile settings. We will delete your personal data, but some of it may still be visible on the site. Search engines and third parties may have copies of your publicly available information.

Marketing

We may send you emails about our products and services that are similar to what you are subscribed to. We will only send you other promotional information if you have given us your consent. You can opt out of receiving marketing communications at any time.

Social Notifications

We may notify you via email about new users who have followed you, liked an idea, new ideas of users that you follow, and so on. You can refuse to receive such notifications at any time.

Service-Related Announcements

We may send all users an email message if our service is interrupted for a prolonged period or if we release a major functionality upgrade.

Customer Service

We use your contact details and information about the issue to help resolve the problem.

Legitimate interests

We may process your personal data for certain legitimate business interests, like responding to your inquiries or complaints, administering our services, sharing data with our affiliated businesses, or sending you information about our products and services. We may also use your data for internal business/technical operations, like troubleshooting, data analysis, testing, research, and survey purposes. Finally, we may disclose your information if we establish that such disclosure is necessary to comply with the law or enforce our legal rights. When we process your personal data for our legitimate interests, we make sure to balance your rights under data protection laws. You have the right to object to the processing of your personal data that is based on our legitimate interests at any time, on grounds relating to your particular situation.

How personal information is used

We understand that your personal information is private and we take that seriously. We only share your information with third parties in certain situations. These situations are:

Service providers:We sometimes need help to provide our services, and we work with selected third-party service providers to support us in our operations. These providers could include IT suppliers, web and mobile analytics providers, marketing and sales software solutions providers. They access, process or store your personal data to do the jobs we've hired them to do, following our instructions.

Payment information:If you're a paid user, you'll need to provide payment information, which includes your name, payment card information or payment account information. This information is only used for billing purposes and is processed by our payment processors. We do not have access to your payment card information. If we have any issues processing your payment, we will contact you via email.

Third Party Content Providers:If you buy data from other data providers, we will give them your contact details, phone number, address, and email, so they can provide you with access to the data.

Counterplot affiliated businesses:Our affiliated businesses may access and process the information that we collect from you, but only for the purposes we've described above, such as offering products and services to you.

Analytics providers:We may use third-party service providers to monitor and analyze the use of our services and mobile applications. This information helps us to analyze and improve our services and applications. We use Google Analytics as a web analytics service on our website and in conjunction with the widgets we provide.

Business transfers:If we sell our business or our company assets are acquired by a third party, personal data held by us about our general account users, subscription account users, or customers may be one of the transferred assets.

Administrative and legal reasons:We may need to disclose your personal data to comply with a legal obligation and/or judicial or regulatory proceedings, a court order, or other legal process. We may also need to disclose your personal data to enforce our Terms of Use or other applicable contract terms that you are subject to or to protect us or our contractors against loss or damage. This may include exchanging information with the police, courts or law enforcement organizations.

Google reCAPTCHA:We use this service to protect our services from spam, fraud, and abuse. It is used to check whether data has been entered by a person or by an automated program. reCAPTCHA analyzes the behavior of the visitor using various characteristics and evaluates various information for analysis purposes (e.g. IP address, visit duration, or the user’s mouse clicks). This analysis begins automatically, as soon as the website visitor accesses the website, and runs in the background. Visitors are not informed that an analysis is being performed. The data recorded during analysis is forwarded to Google. More information on Google reCAPTCHA and the Google Privacy Policy can be found under the following links: Google’s Privacy Policy and What is reCAPTCHA?.

Public information on our site

At Counterplot, we want to give you control over your information. When you use our Service, there are some types of information that will be publicly available to other users or visitors to the site. Here is what you can expect:

Public Profile

When you create a profile on our Service, other users or visitors can see the information you've made available about yourself. This includes market information, social information, contact information, and community status. However, your email address will not be visible unless you choose to make it visible.

Public Content

You can share your charts, insights, and other content with the rest of the internet using our publish features. If you use this feature, you grant us a license to publish and disclose your content, along with your username.

You can also choose to publish your content as "private", which means it will not be displayed in your profile. However, users who have a direct link to your content will still be able to view it. When you comment on any content, we will also publish certain information about your comment, such as the date, time, and application used.

Chats and Private Messages

When you communicate with other users in public and private chats, we store and process your messages and any related information. We check links to ensure there is no malicious software or content, as well as to detect spam and prohibited images or text. When you use private messages to communicate, remember that the recipients have a copy of your correspondence as well, even if you delete it from your account. They can copy, store, and share these messages, so please be mindful of what you share.

Security of personal data

At Counterplot, we are committed to protecting your personal data. We use advanced security technologies, such as Transport Layer Security (TLS) encryption technology, to protect your information when it is being transmitted to us. This technology prevents anyone from intercepting your information. Our secure pages are indicated by the "lock" icon in the browser window, which confirms that a secure and encrypted connection has been established with our website. We also use other safeguards like firewalls, authentication systems, and access control mechanisms to prevent unauthorized access to our systems and data.

Our personal data servers are located in a secure and locked facility, which ensures that your information is protected. We are constantly improving our security measures, including physical security measures, to counter unauthorized access to our systems.

Please note that while we take all the necessary measures to ensure your information is secure, no electronic transmission or storage method is entirely secure, and we cannot guarantee the absolute security of your personal data.

Children and sensitive personal data

Counterplot is committed to protecting the privacy of children and sensitive personal data. Our website is not intended for children under the age of 18 and we do not knowingly collect personal information from them. In addition, we do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, the processing of genetic data, biometric data, health or sex life information, and sexual orientation. If you believe that we have collected such information by mistake, please let us know so that we can delete it or obtain appropriate consent.

Third Party Sites

We may include links to other websites on our website. These links may lead to websites run by third parties that have their own privacy policies. Counterplot is not responsible for the content, activities, or privacy policies of these linked sites. Therefore, we recommend that you read the privacy policy of every website you visit.

We also offer our charting solutions to some of our business partners to use on their own websites. These sites may display messages such as "Powered by Counterplot" or similar. However, Counterplot does not control the privacy policies of these sites, whether or not they display these messages. We encourage you to read the privacy policy of every website you visit.

EEA and UK users' specific rights

If you are in the European Economic Area (EEA) or the UK, you have certain rights regarding your personal data. We’re happy to help you with any requests you may have. Below, we outline the specific rights you have:

Accessing data

If we’re processing your personal data, we’ll provide you with a copy of that data, along with any relevant details. If you need additional copies, we may need to charge a reasonable fee, but we’ll discuss this with you first.

Restricting the processing of personal data

In some circumstances, you may ask us to restrict or “block” the processing of your personal data. We’ll notify you before we lift any restriction on processing. If we share your data with others, we’ll let them know about the restriction wherever possible. If you ask, we’ll also tell you with whom we’ve shared your data.

Objections

You can object to our processing of your data for direct marketing purposes at any time. You can also ask us to stop processing your personal data, and we’ll comply as long as we’re not relying on a legitimate interest to process your data. If we do rely on a legitimate interest, we’ll need to demonstrate compelling reasons for processing your data. You can also choose to refuse service notifications via email in your User Settings.

Withdrawal of consent

If we rely on your consent to process your personal data, you can withdraw that consent at any time. We’ll stop processing your data as soon as we receive your notice. Withdrawing your consent won’t affect the lawfulness of our processing of your data before we received your notice. We generally don’t rely on your consent to process your data if there’s another lawful ground available. If we do rely on your consent, we’ll make this clear to you at the time.

Viewing and correcting data

You have the right to have inaccurate personal data corrected or completed. You can manage and update your personal data in the Profile Settings. If we’ve shared your data with others, we’ll notify them of any corrections we make. If you ask, we’ll also let you know with whom we’ve shared your data.

Deleting data

You have the right to refuse to use our services and to ask us to delete or remove your personal data in some circumstances. If we’ve shared your data with others, we’ll notify them of any deletions wherever possible. If you ask, we’ll also let you know with whom we’ve shared your data. See the “User account deleting” section for more details.

Data retention

We’ll keep your personal data until you ask us to delete your account, or as required by law or necessary for legitimate business purposes (i.e., tax, legal, accounting, fraud or abuse prevention, and/or other purposes). We may store this data even after your account is deleted. When the applicable retention period ends, we’ll securely destroy your personal data in accordance with applicable laws and regulations. In some cases, we may anonymize your personal data so that it can no longer be associated with you. If you’ve consented to receive marketing communications, we’ll keep your data until you unsubscribe.

Data portability

You can obtain your personal data from us that you gave us or that was necessary for our contract with you. We’ll give you your personal data in a structured, commonly used, and machine-readable format. You can reuse it elsewhere if you wish.

Lodge a complaint with the data protection authority

We take your privacy seriously and strive to ensure that all of our practices are fully compliant with applicable laws and regulations. If you have any concerns or complaints about how we handle your personal data, we encourage you to contact us directly to try to resolve the issue. If you are not satisfied with our response, you have the right to lodge a complaint with the competent data protection authority in your jurisdiction. You may also choose to contact the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. If you wish to exercise any of these rights, please contact us. We may need to verify your identity before we can respond to your request.

International data transfers

Counterplot is based in the United States. The information collected through our services will be stored on servers located in the United States, European Union, and other destinations (including outside the EEA), to our service providers and affiliated businesses for the purposes described above. This is necessary to enable you to use our services. The data may be transmitted to our service providers and affiliates supporting our business operations (described above).

Please note that the countries concerned may not provide the same legal standards for protection of your personal data that you have in the EEA. If we transfer your personal data to countries outside of your country, we will take the necessary steps to ensure your information receives an adequate level of security protection where it is processed and that your rights continue to be protected.

If you would like to receive more information on the safeguards that we implement, please contact us.

California users' specific rights

If you are a California resident, you have specific rights with respect to our collection and use of your personal information under the California Consumer Privacy Act ("CCPA"). These include:

  • Right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. You can find the list of categories of personal information we collect and disclose in the "Personal data that we collect" section and the list of categories of third parties to whom we disclose personal information in the "When would we share personal information" section. Please contact us to exercise a data portability request. We do not sell your personal information.
  • Right to request the deletion of personal information we have collected from you. Please see the "User account deleting" section for more details.
  • Right not to be discriminated against regarding pricing and services as you exercise any of your rights under the CCPA. We do not offer consumers financial incentives, price differentials, or services in exchange for selling a consumer's personal information.

Contact information

We are always happy to answer any questions you may have about how we process your personal data. You can get in touch with us via email at hello@counterplot.io.

If you're located in the EEA, you should know that we have not yet appointed an EEA representative. If this concerns you, you'll have to wait a bit longer to use Counterplot.

Updates

We might need to make changes to this privacy policy every now and then, and we'll post any new versions on our website. We suggest checking back every so often to make sure you're still cool with the policy. If we make any big changes that we need to tell you about by law, we'll let you know.

The most recent version of this policy was last updated on February 21, 2023.